customer service
SHIPPING
We will dispatch your orders within next two business days from the date that we receive your order, Monday through Friday, weekends and holidays excluded.
The expedited shipping method delivery time do not include order processing time. Transit times do not include weekends and holidays.
Orders are processed from Beijing, China & New York, US. Residents of New York State will pay state tax on their purchase ( 8.875% ).
You will receive a shipment confirmation email with the shipping tracking number. If any product in your oder is not available or delayed, we will notify you via email or telephone.
A signature is required upon delivery unless you request otherwise at checkout. 3standardstoppage is not responsible for shipping loss of theft.
We use UPS/USPS/FedEx for shipments. Shipping rates depend upon order amount and shipping method you choose at checkout.
Free shipping on U.S order over $400.
INTERNATIONAL SHIPPING
10-15 business days will be expected to receive international orders from the order date.
For international shipping, a customs duty will be charged depending upon country you reside. 3standardstoppage is not responsible for the payment of duty. By law, we cannot change the value of order on commercial invoices and we must adhere to all international import/export laws.
If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on both the original and return shipments, and the cost of returning package. This amount will be subtracted from your merchandise refund.
All international orders are shipped via UPS/USPS/DHL.
ONLINE RETURN POLICY
We accept returns and exchanges on items that are unworn, unwashed, and in new condition with original tags intact.
We kindly ask that items are returned in their original boxes (if have), with a separate shipping box.
Underwears and all Summer Wears that apply to the skin directly are not acceptable for returning and refunding, please purchase under consideration.
Vintage clothings can only be refunded in the form of store credit.
Items purchased on full price are acceptable for refund, exchange or store credit.
Items purchased on sale or with a sale code are acceptable for exchange or store credit only. Any item marked down 30% or more is considered Final Sale.
All returns must be postmarked within 10 days of receiving your order. All sales are final after 10 days of receipt.
3standardstoppage hold the right to deny refunds and exchanges if the items returned do not meet our return policy requirements.
HOW TO PROCESS YOUR RETURN
Please email customer@3standardstoppage.com for a return authorization number (RA#) prior to sending a return or exchange.
Please send the returns to our NYC warehouse: 13 Stanton St, New York, NY 10002
Returns must be sent prepaid. Please email the tracking information to customer@3standardstoppage.com.
3standardstoppage is not responsible for returning shipping costs, shipping loss, theft or damage of returned items.
Your return will be process as soon as possible but please allow up to 14 business days for your refund to be processed.
We will send you a confirmation email once your refund has been processed.
STORE RETURN POLICY
Items in new condition with all original tags and boxes attached may be exchanged or receive store credit within 5 days of purchase.
The original sales receipt for the current selling price is mandatory for any form of refund or exchange.
Only store credit, no refunds.
Store credit is valid for 90 days after purchase.
Any item marked down 30% or more is considered Final Sale.
Vintage clothings can only be refunded in the form of store credit.
3standardstoppage hold the right to deny exchanges and store credits if the items returned do not meet our return policy requirements.
PRIVACY POLICY
3standardstoppage will not disclose your information to other organizations or third parties.
All personal information you provide during registration is used to:
1. process your orders
2. contact you regarding a particular transaction
3. contact you about new product, features or special promotions
If you would like to have your name removed from our mailing list, please email customer@3standardstoppage.com
SIZE GUIDE
WOMEN
| XS | S | M | L | |
| US | 2 | 4 | 6 | 8 |
| FRANCE | 34 | 36 | 38 | 40 |
| ITALY | 38 | 40 | 42 | 44 |
| UK | 6 | 8 | 10 | 12 |
| JAPAN | 0 | 1 | 2 | 3 |
| DENIM | 26-27 | 27-28 | 29-30 | 30-31 |
MEN
| XS | S | M | L | |
| US | 34 | 36 | 38 | 40 |
| FRANCE | 44 | 46 | 48 | 50 |
| ITALY | 44 | 46 | 48 | 50 |
| UK | 34 | 36 | 38 | 40 |
| JAPAN | 0 | 1 | 2 | 3 |
| DENIM | 28-29 | 29-30 | 30-32 | 32-34 |
INTERNATIONAL RING SIZE CHART
here
If you have any further inquiries, please contact to
customer@3standardstoppage.com